Plain English: In response to my Sunday column on writing disclosure and other legal documents in plain English, , an international business trainer in Walnut Creek writes, "One tip you didn't mention (and one that causes lawyers to choke) is to test your writing using Microsoft Word's grammarchecker feature with 'display readability statistics' turned on. There's a readability score that says how many years of education is required to understand the document. I can usually knock about four years off by removing all passive verbs and cutting most sentences in thirds.".The representatives gently untangle the desires of visitors, or tell them that "Take Me Out" is about much more than baseball. "Today on the line someone asked whether Nathan Lane was performing in 'Once,"' said Michael Buffer, 25, who leads the representatives, all of whom are outgoing and personable. "My staff knows how to say, 'The Phantom of the Opera' in as many languages as pos